An alternative to presenting at hospital for a mental health crisis

Open 24 hours a day, 7 days a week.
The Urgent Mental Health Care Centre is located at 215 Grenfell Street, Adelaide.
If you can, call ahead on 08 8448 9100 to let us know you are on your way.

Open 24/7

You can arrive or make a referral 24 hours a day, 7 days a week.

Responding to COVID

We are following health advice to ensure we continue to stay open and meet the needs of our guests. When currently visiting the UMHCC you’ll notice that the team are wearing masks, goggles and gowns.

Emergency contact

If you or someone you care for needs immediate emergency assistance, please call 000 or Lifeline 13 11 14. To speak to the Mental Health Triage team, call 13 14 65.

Eligibility

To be eligible for this service, you need to be:

  • aged over 16
  • live in Adelaide
  • experiencing a mental health crisis
  • willing to attend the UMHCC*

* This includes Sections 56/57 but who choose the UMHCC for assessment and are likely to stay.

Exclusion Criteria

  • People under an Involuntary Treatment Order
  • People administered intramuscular medication in the management of acute symptoms prior to arrival at the UMHCC
  • People aged 16–17 years under a section 56/57

Making a referral

The UMHCC accepts Mental Health Triage and emergency services referrals 24 hours a day, 7 days a week.

Emergency Services referrals

  • SA Police and Mental Health Triage can refer directly on 08 8448 9100
  • SA Ambulance can refer via the SAAS Health Navigator or after hours on 08 8448 9100

The UMHCC offers an alternative to presenting at hospital Emergency Departments for a mental health crisis including:

  • Dedicated emergency services entrance
  • On-site medical and clinical staff to support intake and assessment
  • Co-designed information sharing approach including ISBAR

Take a tour around the UMHCC

Join us on a tour of the UMHCC to get a better sense of what it's like.  This video is a way to see the "loungeroom-like" space and better understand how we collaborate to offer high-engagement, peer-supported mental health support.

Resources

You can download PDF versions of the UMHCC promotional material to use in your services and share amongst the people you know. If you would like printed promotional material, please let us know.

A welcoming place for people experiencing a mental health crisis.

Our approach →